Replacing a device in your account. If you've upgraded your television, Blu-ray player or another device, we recommend you update your account information to ensure input lists are accurate and to take advantage of any optimizations we may have for newer products.
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Universal remote released in 2009. Easily identifiable by the Color Smart Display.
Buttons Not Responding
Battery Drains Quickly
Device Resetting
Cracked/Broken Case
Unresponsive Remote
When you press a button, nothing happens.
If there appears to be dirt or another object blocking the button, remove the button and clean the area using a Q-tip and some rubbing alcohol.
If the problem persists after cleaning, the button switch may be broken and needs replacement. Check out the replacement guide for how to do this.
Even while not in use, the battery runs down abnormally fast.
If your batteries are leaking, remove the batteries and clean the socket before inserting new ones. If that is not the case the batteries may have also been drained and are in need of replacement.
Check to make sure that there are no buttons that are stuck by removing the batteries and massaging the buttons. If that does not work then try switching it in and out of safe mode a few times. If the problem persists then you will need to replace the screen. Refer to the replacement guide for instruction on how to do this.
The remote resets all connections with other devices seemingly at random.
Check to make sure that your batteries are well seated in the connectors. If they are, check to make sure they are not dead by replacing them. If the remote still does not work, try testing the battery connectors to see if they are loose. If they are, consider replacing/repairing them.
Often when dropped, the case may break in various places.
Test the face plate of the remote by gently pushing on it. If you see a a crack or a break then it might be time to replace it, this is merely a cosmetic issue, but can become a problem when buttons can become dislodged.
The remote simply won't function or respond to commands.
Test the remote by viewing the infrared LED with a digital camera or a cell phone camera. Press any button on the remote and watch the screen to see if the LED lights up, and if it does not check to make sure that your batteries are not dead. If the remote is still not functioning properly or at all that could mean that the circuits have shorted out on the motherboard and it may need to be replaced. Use the Motherboard Replacement Guide to help you with this.
Two months after Logitech announced it would be bricking its Harmony Link (which allows you to control your TV using a phone or tablet as a remote) and charging people to replace it with a newer product, it suddenly rose to a cause celebre across the web on Wednesday. On Thursday, Logitech announced on its blog that it would replace them for free -- and even offers a refund to those who've already buckled and bought it.
Beginning with 'we heard you and we want to make it right,' Logitech went on to say it would contact current Harmony Link owners to initiate the replacement/refund process. You can also contact the company about it here.
Logitech provided a bit more detail about the 'why,' as well:
We made the business decision to end the support and services of the Harmony Link when the encryption certificate expires in the spring of 2018 -- we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability. Our system shows this product, which was last sold by Logitech in fall of 2015, had a small active user base.
While it still burns that a company can make a device you own simply stop working, there's really no way to win in this situation. Given the security vulnerabilities inherent in the internet of things, it makes sense to close the holes where you can.
CNET Review
Logitech Harmony Smart Control
The Logitech Harmony Smart Control combines RF functionality and smartphone control in an affordable universal remote package, but its sometimes difficult initial setup will turn off some buyers.Read Review
Logitech also responded to the criticism that it was blocking the phrase 'class action lawsuit' on its forums.
The words 'class action lawsuit' were blocked as our Community Terms of Use do not allow solicitation, including legal solicitation. We have unblocked the terms and are reviewing our list of blocked terms.
That's kind of interesting, and I bet it's far from the only company that does that. After all, what business wants lawyers trolling the most fertile place to find angry customers in search of satisfaction?